1. Returns and replacements.
1.1. Returns are made in accordance with the provisions of 29 June 2001. Order No 217 of the Minister of Economy of the Republic of Lithuania "On the Approval of the Rules for the Return and Exchange of Items".
1.2. Before returning the goods, the Buyer shall contact the Seller by email at firstname.lastname@example.org with their order number.
Please send the exchanged/returned goods to us by post at OMNIVA or LP EXPRESS at Žirmūnų g. 64 (RIMI), Vilnius (both post offices are located at this address), tel.: 868142649
1.3 The cost of returning quality goods for refund or replacement is borne by the buyer. In case of exchange, the Seller shall pay the costs of the second shipment.
1.4. In order to return the product(s), the Buyer may do so within 14 (fourteen) days from the date of delivery of the goods to the Buyer by informing the Seller by email to email@example.com, attaching photographs or a video of the product and/or the parcel describing the problem.
1.5. The returned product must be in its original packaging, in good condition, undamaged, unused, in the same condition as when the Buyer received it, and must be in good condition (no damaged labels, no torn protective film, etc). When returning the product, you must provide a paper (printed) proof of purchase (copy of the order, purchase order).
1.6 When returning a quality product, only the amount paid for the product will be refunded to the Buyer. Shipping costs are not refunded.
1.7. In the event of a return of the wrong product, the Seller undertakes to replace the product with the correct one. In the absence of the required item, the Buyer shall receive a full refund (for the item plus actual shipping costs incurred).
1.8. When a faulty product is returned, the Seller undertakes to replace the faulty product with an equivalent product or to refund the Buyer.
1.9. In order to return the faulty product(s), the Buyer may do so within 14 (fourteen) days from the date of delivery of the goods to the Buyer, by informing the Seller by email, attaching photos or videos of the faulty product and/or parcel describing the problem.
1.10. The returned faulty goods must be in their original packaging, in good condition, undamaged, unused, in the same condition as when the Buyer received them, and must be in good condition (no damaged labels, no torn protective film, etc.). When returning the product, a paper (printed) proof of purchase must be presented.
1.11. The Seller shall have the right not to accept the Buyer's returns if the Buyer does not comply with the return procedure set out in Clauses 1.4 to 1.5, 1.9 to 1.10 of these Conditions.
1.12. If the Customer paid for the product with a gift voucher, the voucher and any additional amount paid (if any) will be refunded.
1.13. If the Buyer returns an item purchased at a discount, the amount paid for the item will be refunded, including the applicable discount.
1.14 Individual orders (goods that have been adjusted to the customer's needs) cannot be returned or exchanged.
2. Final provisions.
2.1. These Returns Policy are drawn up in accordance with the laws and regulations of the Republic of Lithuania.
2.2. These rules are governed by the law of the Republic of Lithuania. Any disagreements arising out of the implementation of these Rules shall be settled by negotiation. In the event of failure to reach agreement, disagreements shall be settled in accordance with the procedures laid down by the laws of the Republic of Lithuania.