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Return policy

The terms of the return of items:


1.     The items return and replacement:
1.1.The return is carried out in accordance to 2001 June 29th order by Lithuanian Minister of Economy No. 217 “Due to items return and replacement terms confirmation”.
1.2.The buyer must send the returned items by registered post. The registered number of shipment must be submitted to the seller no later than 24 hours after sending.
1.3.If the returned or replaced items are good quality, the shipment cost is paid by the buyer.
1.4.To return the items, the buyer can do it within 14 (fourteen) days from the date of delivery to the buyer while informing the seller via e-mail, and attaching the photos or video of the items/package that describe the problem.
1.5.The return items must be in its original orderly packaging, undamaged, unused, in the same completion as those the buyer received it (undamaged labels and protective films, etc.). When returning the item it is the must to submitt on paper (print) the purchase document (ordering, payment copies).
1.6.When returning good quality item the buyer is repaid only the amount of money for the item. Shipping costs are not refunded.
1.7.While returning the wrong item, the seller agrees to replace the item with a right one. In the absence of the required item the buyer is refunded all the money (for the item, actual shipping costs).
1.8.When a defective item is returned the seller commits to replace the defective product to the analogue one or refund the money.
1.9.In order to return the defective item, the buyer can do it within 14 (fourteen) days from the date of delivery to the buyer while informing the seller via e-mail, and attaching the photos or video of the items/package that describe the problem.
1.10.      The returnable defective items must be in its original orderly packaging, undamaged, unused, in the same completion as those the buyer received it (undamaged labels and protective films, etc.). When returning the item it is the must to submitt on paper (print) the purchase document (ordering, payment copies).
1.11.      The seller has the right not to accept returned items if the buyer fails to comply with the rules of returning procedures set out in points 1.4-1.5, 1.9-1.10.
1.12.      If the item was paid by gift coupon, the coupon is returned with the other additional amount of money (if it has been paid).
1.13.      If the buyer returns the item purchased at a discount, the item is returned for the amount of money with that specified discount.


2.     Final provisions:
2.1.These terms of returning items are composed in accordance with LR laws and regulations.
2.2.These rules are subject to LR law. Any controversy that comes on implementation of these rules is settled by negotiation. If agreement fails, the dispute is settled by the Lithuanian law.